Support

Does the plugin collect any personal data? We prioritize your privacy and collect only essential
data to provide our service. The personal information we maintain is limited to your email
address, which is used for important communications about updates, upgrades, and technical
support. To ensure you receive critical information and maintain an active license, we regularly
verify that our emails are reaching you. Please note that opting out of these communications
will result in the termination of your license key.
Additionally, the plugin collects some technical data for functionality and improvement
purposes. This includes:

• Your IP address
• License key
• Date and time of update checks
• Version numbers of your Microsoft Windows and Office
• Error reports (if applicable)

This technical information is used solely for maintaining and enhancing the plugin’s performance and
is not linked to your personal identity. Our goal is to balance respecting your privacy with
providing an optimal user experience and keeping you informed about essential changes to our
software.

We take the security of your data very seriously. All data transfers, including update checks and
error reports, use encrypted connections. We employ industry-standard security protocols to
protect your information, regularly conduct security audits, and ensure compliance with data
protection regulations.

• Encryption: All data at rest is encrypted using AES-256, and data in transit is protected
  using TLS 1.2 or higher.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to
  identify and mitigate potential threats.
• Data Anonymization: Any personally identifiable information (PII) is anonymized where
  possible to protect user privacy.
• Secure Coding Practices: Our development team follows secure coding practices and regularly
  participates in security training to stay updated on the latest threats and mitigation
  techniques.
• Incident Response Plan: We have a robust incident response plan in place to quickly address
  and remediate any security incidents.
• Compliance with Regulations: We ensure compliance with relevant data protection regulations
  such as GDPR, CCPA, and HIPAA, where applicable.
• Regular Updates and Patches: We regularly update and patch our software to address any
  security vulnerabilities and ensure our systems are protected against known threats.

Yes, we offer customer support for our plugin. You can contact support via the chat window on our
website or by submitting a ticket through our support system. To keep our costs manageable and
serve you better, please note that paid users get priority support. If you are a free user, we
ask for your patience as we strive to serve all our customers. Rest assured, we are committed to
assisting all users, regardless of their subscription status.

Choosing our free plugin over a paid alternative offers several compelling advantages:

1. Cost-effectiveness: You get professional-grade tools without any financial investment.
2. Regular updates: We continuously improve the plugin based on user feedback and to maintain
compatibility with the latest PowerPoint versions.
3. Universal compatibility: Your creations are shareable and editable by anyone, even without
our plugin.
4. Professional-quality output: Our plugin is designed for creating high-impact, business-ready
presentations.
5. Unique features: Access to our trademarked “StoryTelling Charts” and custom design
elements.
6. Performance: Enjoy efficiency and quality on par with or exceeding many paid solutions.
7. Flexibility: Use the core features for free, with the option to access advanced AI
capabilities for a minimal fee if needed.
8. Support and community: Benefit from our support system and the feedback of a growing user
base.

By choosing our free plugin, you’re not just saving money – you’re gaining access to a
professional tool that’s continually evolving to meet the needs of its users, all without the
commitment typically required by paid solutions.

Getting started with our plugin is quick and easy:
1. Sign up on our website at www.storytellingwithcharts.com
2. You’ll receive an email with your unique license key.
3. After you enter your name and work email, you will be redirected to the download page, where
you can choose the Mac or Windows version of the plugin and download it.
4. Run the installer on your computer and follow the prompts to complete the installation.
5. Open PowerPoint.
6. When prompted, enter your license key and accept the terms and conditions.
7. The plugin is now ready to use! You can start creating professional presentations right
away.

Remember to keep your license key safe and ensure you remain subscribed to our email
communications to maintain an active license.

We offer a variety of resources to help you make the most of our plugin:
1. Video Tutorials: Visit our video tutorial section for step-by-step guides on
using various features.
2. User Guide: A comprehensive PDF guide is available for download in the ‘Resources’ section of
our website.
3. FAQs: Check our frequently asked questions page for quick answers to common queries.
4. Blog: We regularly post tips, tricks, and best practices on our blog.
5. Webinars: Join our live webinars for in-depth feature demonstrations and Q&A sessions.
If you can’t find what you’re looking for, don’t hesitate to contact our support team.

While our plugin offers a wide range of features to suit most professional needs, we understand
that some users may have unique requirements. For any customization requests:
1. Contact our support team with a detailed description of your needs.
2. Our team will evaluate your request and discuss potential solutions.
3. For minor customizations, we may be able to guide you through using existing features to
achieve your goal.
4. For more significant customizations, we may offer tailored solutions, which could involve
additional costs depending on the complexity.
Please note that while we strive to accommodate user needs, not all customization requests may
be feasible. We’ll work with you to find the best possible solution within the capabilities of
our plugin.

Instructions to uninstall on Windows:

Method 1: From the Microsoft Windows Control Panel

1. Open the list of installed programs in the Control Panel:
   Press Start or the Windows key → type Control Panel → press Enter → go to Programs and Features.
2. Find STC AI in the list, select it, and click the Control Panel’s Uninstall button.

Method 2: Uninstall or disable the plugin from PowerPoint

1. Open PowerPoint.
2. Go to File > Options > Add-ins.
3. At the bottom of the window, select COM Add-ins from the dropdown menu and click Go.

To temporarily disable the plugin:

• Find STC AI in the list and uncheck it.
• Click OK to disable the plugin.

To remove the plugin completely:

• Return to the Add-ins section, select COM Add-ins, and click Go.
• Select STC AI in the list and click Remove.

Instructions to uninstall on Mac:

1. Open PowerPoint.
2. On the top menu bar, go to Tools > PowerPoint Add-ins.

To temporarily disable the plugin:

• Find STC AI in the list and uncheck it.
• Click OK to disable the plugin.

To remove the plugin completely:

• Return to the PowerPoint Add-ins section.
• Select STC AI in the list and click the “-” symbol under the section.
• Save the changes to complete the removal.

Your email address may have been previously unsubscribed or reported our emails as spam, causing it to be blacklisted. Our email server continuously monitors email addresses to safeguard our sender reputation and ensure that most recipients receive our messages in their inbox, not their spam folder.

As a result, if an email address is considered “high risk” (for instance, it has a history of being flagged as spam, marked as unsubscribed, or showing low deliverability), our system will stop sending emails to it. This protective measure helps prevent overall deliverability issues that could negatively impact all of our recipients.

If you wish to receive our emails again, here are some possible solutions:

• Add our sending address to your contact list
• Use an alternate email address
• Contact our support team to review the status of your email address

These steps can improve your chances of successfully receiving our messages going forward.

Yes, we are committed to keeping the core functionality of our plugin free for all users.
Specifically:
All non-AI and non-algorithmic based features will remain free indefinitely. This includes our
professional-grade slide creation tools, our trademarked “StoryTelling Charts,” and other design
elements. We believe in providing value to our community and maintaining accessibility to
high-quality presentation tools.
However, please note:

• Certain advanced AI-driven or computationally intensive algorithmic features may require a
  minimal fee to cover our operational costs.
• These premium features are optional and not necessary for the core functionality of the
  plugin.
• We will always clearly communicate which features are free and which may require payment.

Our goal is to maintain a sustainable model that allows us to continue offering a robust free
version while developing new, cutting-edge features.

Staying informed about updates and new features is crucial for getting the most out of our
plugin. Here’s how you can stay up-to-date:
1. Stay opted in to our email communications: This is the most important step. Our emails
contain:

• Announcements about new features and updates
• Tips and tricks for using the plugin effectively
• Important information about your license

2. Check our website regularly: We post updates and feature announcements on our homepage and blog.

3. Follow us on social media: Connect with us on platforms like LinkedIn, Twitter, and Facebook for
real-time updates and community discussions.
5. Join our user community: Participate in our forums or user groups to discuss updates with other
users and our team.

Remember, staying subscribed to our emails is not just about staying informed—it’s also necessary to
keep your free license active. We use this channel to ensure you receive critical information about
the software.

Absolutely! We highly value user feedback and suggestions as they help us improve the plugin and
tailor it to your needs. Here’s how you can contribute your ideas:
1. Use our “Suggest a Feature” section:
– Visit page on our website.
– Fill out the feature suggestion form with as much detail as possible.
– Include use cases or scenarios where this feature would be beneficial.
2. Participate in our user forums:
– Join discussions about potential improvements.
– See if others have suggested similar features and add your voice to the conversation.
3. Respond to our surveys: We periodically send out user surveys. These are great opportunities
to provide feedback.
4. Contact our support team: If you have a unique suggestion that doesn’t fit the usual
categories, feel free to reach out to our support team.
5. Beta testing: Sign up for our beta testing program to try new features before they’re
released and provide direct feedback.
We review all suggestions carefully. While we can’t implement every idea, your input is crucial
in shaping the future of our plugin. We often prioritize features that are frequently requested
or aligned with our development roadmap.